Today’s insurers face a variety of new challenges including mobile technologies, social media, and consumer portals and platforms that are replacing traditional sales agents. While big data is enabling a more detailed view of policy-holder activity, new compliance regulations need more security and reporting capabilities. To succeed, insurance companies must proactively engage with customers, provide new self-service capabilities, and ensure their systems adhere to strict regulatory standards.
By applying analytics to big data, insurers can achieve a single view of their customers and tailor channels – including social networks – for better sales and service. By engaging innovative IT solutions that allow policy holders seamless 24/7 access to portals and sales representatives from any device, insurers can increase customer loyalty. Achieving this level of engagement, however, needs an IT partner with emerging technology proficiency that can help you combine all customer activities and prepare you for future growth.
At iSQARE, we help insurance companies implement the right IT service and management solutions that align business with technology and transform new forms of customer data into actionable insight. We work together with property and casualty, life and health, specialty and reinsurance segments to enable better decision-making, enhance consumer engagement and ensure regulatory compliance.
iSQARE offers other beneficial services that improve customer satisfaction for insurance providers, which keeps insurers aware of the customer voice and real-time exposure management to optimize the underwriting process.