Today’s retailers face a new breed of customers and therefore a new set of IT challenges. With more consumers comparing and buying products and services in stores, online and via mobile devices, they expect retailers to provide fast, consistent and seamless 24/7 service across all channels. And if you can’t deliver, another retailer is just a click away.
To succeed in this new environment, retailers must find new ways to increase the customer experience in their stores and online, and respond quickly to changes in the marketplace. Without emerging technology expertise and a robust infrastructure that connects all customer touch points, however many retailers struggle to find ways to strengthen relationships and grow their business.
At iSQARE, we help retailers develop best practices. By transforming their technology to take advantage of the latest in mobile, social and analytics, retailers can get a full 360-degree view of their customers, and figure out how to best serve them across the entire purchase process. Utilizing an advanced back-end order management system can also enhance operational efficiencies to achieve faster time-to-market, improve order fulfillment and encourage collaboration between stores and supply chain partners.
From deploying omni-channel commerce strategies to helping retail chains through a digital transformation to achieve market share, iSQARE can support your business retain satisfied customers and achieve a competitive advantage.